Method Community

Hi James, Just so I have this clear, what exactly should be happening here?  My understanding of what your saying is that the Tab link is pointing to an incorrect screen? In the example you mentioned what is the screen that you are expecting to see? Thanks James! Regards, Ben

Hi Clayton, Im currently in process of regenerating the screens in your account to see if we cant get your screen working again. You dont need to be logged out or anything as it all runs in the back end. We might need to take this one offline. Im going to Email you directly so we can work on this one further. Thanks Clayton! Regards, Ben

Yes here is an example! So this is the picture we use for our Field Service Center Dashboard: I changed this screen, hid the top section, and added more stuff in. I haven't touched it for 13 days as stated here: Here is a pic of the tab link: ://s1108.photobucket.com/user/james1432/media/Capture2_zpssfqirocz.png.html'' target=''_blank'' ...

Thanks to Ben, I figured out how to up and download records into Method. Unfortunately I also noticed that the records were just added and didn't overwrite older versions... now I have duplicated over duplicates that I need to get rid off! How can I do that?

Hi There! Are you reffering to the Screen regeneration issue you are experiencing? or is this a separate Issue? Would you be able to show me the examples you mentioned? Thanks! Regards, Ben

Hi Scott, Ive opened a support case for you and one of our Reps will be reaching out as soon as possible (Case #17066). Thanks Scott. Regards, Ben

Hi There, The DateTime listed under the Resolve Conflicts tab is displayed in UTC time, so it is likely you are not seeing this in error, and is not something to be concerned about.  Regarding your other issues though, if you could email me with a few more details or let me know here I can have a support rep reach out to you. My ...

Thank you Ben Yes I have tried that and the customer still does not appear.

Hello Method! We have been having an issue where old screens are being replaced by new live screens in our account. I have an example that I could show you. Do you know why this happens?

Hi There, Have you tried making the Customer Active in QuickBooks? you can do this by navigating to the Customers App in QBO, and clicking on the Gear Icon in the top right hand corner of the Customer Grid. In the dropdown that appears, you will have the option of displaying Inactive customers as well. Here is a screenshot of what im talking ...