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I updated as you had stated - in the company preferences and it still did not email as it should or even provide an option to email from the activity panel.  When I went to update the personal preferences, it gave me this error message: The Click event for Save failed to complete. Message: *An error occurred while inserting ...

Hi, we actually upload out time entries through MethodAPI and we enter info into the TimeTracking table: TimeStart, TimeEnd and BreakInMinutes. We then calculate the difference between end and start and subtract the break time to find out the duration. It all works fine until we sync with Quickbooks. When trying to fix the issue, we Update the ...

Hi John, Thanks for the reply, much appreciated. I've looked at these buttons, but I'm still missing something that I can't figure out. As I mentioned, I can create the work orders fine, but something is stopping me from inserting the (predetermined) job items. I figure it is to do with me trying to insert records into two different ...

Greetings, Pressing the save/email button when creating a new estimate is causing issuess. When Method sends a email to the client it now has a attachement of the estimate.  The problme is the estimate is somtimes filled out or some things are missing like estimate  number. If i press the save button then press the save/email button i ...

Greetings. I have a landscape business and I dont work for Method and I can see what your tying to do. While in the work order (wo) have you studied how the "bring job items" action works?   Also study how the create invoices button works in the create invoice screen.  That button has lots of actions on inserting items ...

Hi There, The Activity Notification is sent to both the Assignee and Assigner by default, but only if they are different emails. If you wanted to have your email in the CC field, you could edit the template you are using to include your email address. Thanks. Ben

Hi There, The Contacts email in method will show up as a Mailto: link. This means that clicking the link will open up your default email program with the "To" field pre filled with this infomration. To Be Able to send an Activity notification in the Activity App, you will need to navigate to the Activity App preferences (Found by ...

Hi There, I cant think of any reason why this would be happening, but I did have a few more follow up questions for you to get a bit more context here? First, how are you calculating a break? Are you pausing the Timer and Starting again after the break is complete? When you say you are changing the Duration in the table, are you changing ...

Hi Otto, You should expect to see a list of tables in the response from MethodAPITableListV2.  Please verify the parameters being passed to the endpoint.  You can verify the required parameters and also perform a test from your browser HERE.  

When we approve Non-Posted Time Tracking (changing Wait For Sync Approval to No), all entries that include break time suddently ignore it. So if person worked 8am - 5 pmwith 60 min break, before updating the Waiting for the Sync Approval they worked 8 hours but after they work 9 hours. Even updating the Duration in the table afterwards changes ...