Method Community

Hi umimeher, Sorry for the late response. The "Shared Customer Contacts" option is simply a filter view for the contacts grid. This option will show all contacts that you have permission to view. The stock screen does not contain an "All Contacts" filter. My guess is that this is a custom filter view that was not setup ...

Hi Damion, Thank you for following up and I'm happy to hear that you got this working. Cheers. --Audisho

Hi Damion, In order to add a value to the tasks.tasklistid field, you must first make sure that value exists in the tasklistid table, since this is the table that the dropdown is based on. If the value does not exist in the tasklistid table, you must add it there first before you are able to insert it as a value in the tasks.tasklistid field. ...

Hi Matt, Thanks for the update. Using this information, I was able to replicate the error on my end as well. It appears that if you pass a string for the Contacts field, the API runs into an error since it's expecting an integer for the RecordID. This error isn't being handled correctly however, and we're sending the wrong information ...

Hi Matt, It appears as though the logic that was causing this error was actually changed during our deployment last Wednesday. Can you try again and let me know if this is still an issue? --Audisho

Hi Annie, First off, thanks for the feedback! It is essential in order for us to provide a great experience in app just as anywhere else. I want to first address Method Classic. We will not be supporting Method Classic in the app, as the Classic platform was not developed with mobile in mind. In the next couple of Method platform updates, you ...

Hi Matt, As discussed via email, I'm seeing some errors on our end regarding these API calls. It appears that the API is having trouble looking up the user that you're making these calls with. I've created and raised a ticket to investigate this issue. I'll keep you posted on the status via this forum thread and should have an ...

Hi Matt, Please go ahead and email me the account information so that I can check our logs for any errors. It would also help if you can provide me with a timeframe to search within. Regarding the missing field errors; I believe the API will check for missing fields prior to validating your credentials. At least that's what I'm seeing on ...

Hi Mahlon & Victoria, We've uploaded a new build containing your device IDs. Please try installing again and post back if you're still having trouble. --Audisho

Hi Steven, The URL will take you to the screen and open the customer record as long as you are passing a valid RecordID for that table and screen. How are you retrieving the RecordID? If you are getting it directly from the Customer List screen, then you'll want to use the Entity RecordID, as the RecordID is for the Contacts table. There is ...