Method Community

Hi Edward, If you'd like to hire someone to do customization, you might want to consider an in-house consultant from our Professional Services team. Let me know if you're interested in that route and I'll have your account manager reach out to discuss the details with you. Alternatively, you can hire a ...

Hi Ty, I'm not able to reproduce this issue. Try using a Chrome Incognito or Firefox Private Browsing window, if it works there then clear your cache and it should be resolved. If all else fails, give us a call at 1.888.925.6238 x.2 and we'll be happy to take a look. - Justin

Hi Mahlon, I've been unable to replicate this issue. Could you try incognito mode / another browser and report back? It may be a caching issue. - Justin

Hi Mahlon, I've created a ticket for this. This only seems to be happening for the first Action Result listed in the dropdown, and only on first selection. If you select any other option from the dropdown, it should insert, at which point you should be able to re-select the first one and have it insert successfully. If ...

Hi Mahlon, This is by design. It can cause issues when you have duplicate values and can't distinguish between Blue vs Blue (where they may have different descriptions, etc.). In this situation, it's up to the screen designer to add columns to the dropdown so that the user can distinguish between ...

This has been resolved, however the Is to be renewed flag can only be set when you Insert Recurring Dates. So if you wanted to change the Is to be renewed status of a work order series, you would have to insert new recurring dates with the appropriate Is to be renewed setting, ensuring the deletion ...

Hi Marcelo, Are you referring to Statement Charges? They can be created using the Customers > Statement Charges screen in Method. Hope this helps. - Justin

Hi Marcelo, Have a look at this post. There, I explain how to use the onClosePopup screen event to take a Shared Result returned from a popup and use it to auto-populate data on the current screen. It uses the New Activity screen and its Contact field as an example. Hope this helps. - Justin

Hi Eliza, Please go to Customize > Users in Method and ensure that the box under Active is checked for the MethodSupport user at the bottom of the screen. Once you've done that, send me an email by clicking the Contact button in the top-right corner of this post and let me know your Company Account Name, as well as the name of the dropdown ...

Hi Mahlon, This has been (officially) resolved. Post back if you're still having issues. - Justin