Method Community

I have been forced to disable the payment options until this is resolved... Sigh...

Hello, I have tested the payment process (PayPal and Credit Card) and both generate errors. For the Credit Card payment, the error is action sequence 28. For the PayPal error, the action sequence is 37. I have entered all information correctly. I have also not edited this form. It is the default "ReceivePayment" page. I have also ...

Hi Matt, I received an update from our development team regarding this issue. The error is due to using the reserve word “day” as the name of one of your action results. If you change the name of the action result, you should be able to save the screen. Give this a shot and post back with the result. Thanks, Audisho

The Back (Broswer History) action seems to displaya blank screen occasionally.  Had a client complain about it,and have also experienced it myself.

I think we got it resolved. Thanks!

Hi Mahlon, Is the user receiving a Reminder email or a Follow-Up Activity email? As far as I can tell, Method New doesn’t send a follow-up activity email at this time. You can disable reminder emails per activity status by navigating to New / Edit Activity Statuses, selecting the status and unchecking the “Cause Reminder?” ...

Hi Mahlon, Make sure that your browsers are up-to-date. I received some errors using Firefox on Windows, but clearing the cookies and cached files seemed to resolve it. I can’t replicate the issue you’re describing on Chrome for Mac, Chrome for Windows or Firefox for Windows. All are up-to-date. Audisho

When an activity is completed and the followup is scheduled to another user, Method New sends an email to that user. Is there any way to control this? One of my clients find this a nusiance.

Hi Asphalt365, If you give our support number a call at 1-888-925-6238 x2, a member of our support team can do a screen share with you and attempt to troubleshoot the installation. Keep in mind that we do not officially support Windows Server so we cannot guarantee that we will be able to complete the installation. Audisho

I just got off the phone and our IT administrator and he is having the same problem with installation on the server side. We are using Microsoft Outlook Exchange Server 2013 and with the Windows Server 2008 R2, we are using remote desktop users. This is where he thinks the problem arises. All other aspects of Method are working great, ...