Method Community

Hi Matt, There are three possible reasons why you are receiving this message: 1. In "Step 1 of 9" of the wizard, you didn't include the correct URL of your website. If you are submitting the page from anywhere else, other than the URL you've specified, you will get this message. For example if you entered ...

Hi joannevega, Thank you for notifying us about this error. We will make sure this error is fixed in next version of Outlook Plug-In.   Victor

Hi Ian, We got the problem figured out. The reason why your clients had problems submitting the web forms is because one of the servers that we have, had an invalid configuration and occasionally users which were submitting the web form, ended up using it. We have it fixed now and made sure this doesn't happen again in the future. Sorry for ...

Hi Ian, We have checked the web form submission service and it seems to work fine. We will now look into your account and will see if you are experiencing an account specific issue. We will keep you updated. Thank you Victor

Hi Michael, Thank you for letting us know.  We checked into your webform, and have reset it for you. We know what the problem is, and how to prevent it in the future.  Unfortunately, it looks like your web form was down most of today.  We sincerely apologize for the inconvenience. Thank you, Victor

Hi Tiffany, We were not been able to reproduce the problem you were experiencing; However, we did create a fix, which should take care of your problem and which will allow your users to successfully submit their data to Method. If you will continue receiving errors from web forms, please contact us right away and we will be happy to help ...

Hi Tiffany, The reason why you were not been able to get email to work is because unfortunatelly Web Forms does not support POP3 protocol; It only supports SMTP protocol. For the error "The remote certificate is invalid according to the validation procedure." it does sound strange that you didn't receive the same error as when ...

Hi Tiffany, We are currently investigating this issue. In order to help us with that, can you please tell us your method account name? Also can you tell us what email server are you using (for example GMail, Exchange, etc.)? Also, if you try submitting data through your own webform, are you getting any errors displayed to you in the browser? When ...

Also, we are currently investigating the forum timeout issue you were experiencing. Can you please tell us what browser were you using, in order to help us resolve the issue?   Thank you Victor

Hi Mike, Error "The SQL returned the following error:  An expression of non-boolean type specified in a context where a condition is expected, near 'GROUP'." only means that SQL qeuery was written incorrectly. Usually SQL requests are written like following SELECT fullname,phone FROM customer WHERE ...