Method Community

Which version of Windows are you on and do you have all the latest windows updates?  Since daylight savings was moved from Oct. to Nov. there could be a issue if you don't have the latest updates installed.  We are looking to your computer for the time zone but if the updates are not current it's possible your computer is not ...

[quote user="mmason"]I have read some posts that time change issue was resolved a couple years ago however we just started having this problem.[/quote] I've tested the print work order button under the Activities... button on the add/edit work order screen and I wasn't able to see the time shifting.  Can you confirm where ...

[quote user="bobbie56"]I just tried to create a fomr from scratch (based on "work order type")  I added "ContactName","ContactsEmail",  "ContactsPhone", ContactsMobile", "ContactPhoneNumber" .  None of the info comes up.[/quote] It's hard to figure this ...

[quote user="Blake C"]Is there a reason for this?[/quote] This shouldn't be happening.  I can't recreate this is my own account so I'd like to take a look at your account through the MethodSupport user.  Please enable this from Customize > Users and click the active checkbox beside the MethodSupport user. ...

[quote user="bobbie56"]Any other avenues to try?[/quote] Let's try from a brand new report, I'm not sure what's happening in the current report because ContactsPhone, ContactsMobile and ContactPhoneNumber should contain the values if there is data in your activity table. From a new report I selected the Master table ...

[quote user="Blake C"]Something that will allow login, but direct users to a screen with a message about the temporary down time?[/quote] In short, no but what you could do is temporarily disable their login from the Customize > Users screen under Edit for the user you want to disable. Click the Login is Active checkbox ...

[quote user="Method_Jennifer"]I am wondering how long it would take to do the following customization, and how difficult would it be.[/quote] As support staff we would not be the best folks to quote timing on a customization job like this - best bet for a quote and timing on your job would be to speak with a consultant on staff ...

[quote user="bobbie56"]I click and drag the field onto the report but it does not come up on the print out.[/quote] From which table and what field are you dragging out.  I quickly built a report off the activity table and used the ContactsPhone field to get the phone number.  My field is named Label1 and it displays the phone ...

Hi John M, I can definitely recreate this error so I'm going to put a bug report in for my team here.  I'll update this thread as soon as this is fixed. ~C

[quote user="nick_warren"]Can anybody help with this?[/quote] Can you check your QuickBooks > Synchronize settings and let me know what it says for Frequency then look under Transaction History, click show options per transaction type and let me know if anything is set different from default.  Sync engine issues are free support ...