Method Community

Hello! I'm very new to Method and have spent the last 2 weeks pouring over all the information available on it. I'm running into a problem with the contact portal. Specifically, if I email a customer a link to their portal and they submit a quesiton (start a case), I'm finding that my reply to the customer is not being shown in their ...

I've tested this on two different account and mine sent without choosing a template.  While the templates are nice, they are not required.  I've also tried multiple scenarios to try and replicate your issue and can't seem to do it.  Could you try this again, specifically without choosing a template?   Did you do ...

I think at this point, Michael has gone above and beyond the try and help. It wouldn't hurt to check with them (AT&T) to see if they are experiencing issues.  Just my 2 cents especially if everything was working fine and now you're experiencing problems.  We have not released any new updates since you reported the problem. ...

This questions was emailed to me, I wanted to share it with everyone.  I was wondering if inside the Field Services Center if there was a way to designate a new event ( or appointment ) to be an all day event.   The API has a flag for this and I'm not sure how to toggle it in the user ...

Hi John, This feature has not been implemented yet. Subscribe to to the Releases and Updates and App Updates posts in this forum to keep up to date on any new features as they become available. :) - Justin

OK I will try with a different email address. I have a gmail address, and I tried specifying the server as gmail com, but that did not work (got a timeout error). Do you know what server to specify with a gmail address?

Hi Greg, Just to give you a heads up, supporting SSL in Method is something that we would like to accomplish in the near future. It is already on our list for future updates.  It will be posted on our blogs once it becomes available.

Thanks, Ryan... I'll keep digging on the Character Function, and let you know if I need help. Do you want me to email you directly with my image-embedding process, or post it here? Thanks for the file attachment guidance. I'll give it a try.   Lee

The following updates are now live for users of Method. Features Added new action “Go To Web Page”, allowing app developers to direct users to a web page using actions (PL-3056) Bugs Fixed spacing issue within the icon on the Tables & Fields page (PL-8686) Fixed issue causing the DataExtDef table ...

”February” version now available The following updates are available on the staging site, as of Feb 5th.  You can access the February version by clicking "Switch to the February Version" when you sign into Method. Performance improvement - In cases where generating a report takes a very long time a separate web ...