Method Community

Hi Blake, We are aware of this issue and our development team is currently looking into it. I'll post back here with any updates. - Justin

Hi TrustyCare, You could just Customer:Jobs for this purpose. A "Job" is similar to a Customer, it's sort of a sub-customer. You can use it to track transactions and contact information separately from other "Jobs" of the same Customer. It would be useful to track different projects for a ...

Can't login using Sign In With Google. Getting the error: Single Sign On Failed An error occurred while signing in via Single Sign On. Happening for both my account and another employee's account. Temp issue or login authentication token hosed? Resulting URL for the error page ...

Hello, I have made modifications to our New Case form. I thought it was working fine, but when we go to add a new lead as part of the new case, we receive an Action Sequence 26 error, saying a text box is missing from the screen. I did remove the M.I. text box, and perhaps the Pager box. Are these required for the screen to work? If so, that ...

Hi Mahlon, I've opened a ticket for this issue with our development team. In the meantime, you can convert a Vendor Lead to a Vendor from within the QuickBooks tab group in Method:Classic, by navigating to the Vendor and unchecking the box for Is Lead Status Only under the "Additional Info" tab. - ...

How do I setup Multiple Properties for One Customer in Field Services?  This is a pretty common situation in field services, for example, one customer owns multiple gas stations, hotels, etc.  I can't figure out how to set this up in Method Field Services for routing, etc.  What I've done so far is just set up multiple ...

Hi Mahlon, I'll put a ticket in for this but in the meantime you can add Lead Sources through Method:Classic. I'll keep you posted. - Justin 

It is happening frequently. I have not kept a log of the times as to when this happens. I often run with two browser windows open and logged into two different method accounts. Would this make a difference?

If I add a new Sals Rep in Method, Method retains the email address used and successfully syncs the data with QuickBooks.  However, for Sales Reps that were in QuickBooks before we started using Method, the email address is not syncing over to Method from QuickBooks.  I tried to delete the Sales Reps out of QuickBooks, so I could then ...

Hi John, You can do this by editing the EstimateLine grid on the screen. From Step 2 of its wizard, remove any of the fields you wish to hide. Then click Finished, Publish, and Save & Close. The fields you removed should now be hidden from your Estimates screen. Hope this helps. - Justin