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It's not me - it was one of our customers. I imagine lots of our customers will be using various O/Ss and browsers.
They were using Windows 7 so I'm sure it's at least IE11. I logged in on my own IE11 fine, so I'm not sure what was going on with them. But when I did it on their computer (we were using ...
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Hi Mike,
Can I ask what version of Internet Explorer you're using? I'm not able to replicate the issue with IE11. Have you tried clearing your cache?
Let me know.
- Justin
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Steve,
Glad to see it's working for you. :)
- Justin
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I was walking a customer through logging into our customer portal that is linked through a button on our company website. We were unable to log in when using Internet Explorer - we were led to a screen similar to the login screen (but in a courier font) that said the username/password didn't exist. But we tried with Chrome and ...
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Hi Justin,
This worked like a charm!
Lesson learned: I did not need to create a new table, just edit the exising table to include the fields as stated above.
Thank you!
Steve
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Hi Chris,
You can use the Retrieve Value From Screen action to save the RecordID of a dropdown to an Action Result, regardless of which field is used for display purposes.
- Justin
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Thanks Justin.
I added the solution RecordID as the first column so it can be assigned to an actionResult when the "text is changed." Then, using the actionResult.RecordID I do a lookup for the SolutionBody and insert it into the Email body.
Is there a way to assign the Record ID to an actionResult without it being the first column for ...
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Hi pdx971,
The only way to sort a dropdown is to make the sorting field the first column of the dropdown. There unfortunately isn't a way to sort it by secondary fields, or a way to force a sort.
What you can do is add your SolutionType field to the dropdown as a 2nd column, which will allow you to ...
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Hi Mahlon,
We didn't have any reports of speed issues with Method:New yesterday.
- Justin
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Hi Steve,
Try adding the Customer's RecordID and Invoice's RefNumber fields to the InvoiceLine table as Linked Fields, linking them through the Invoice dropdown. You should then be able to filter off of them and display them on screen.
Hope this helps.
- Justin
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