Method Community

Thanks for responding so quickly! I noticed in the Customer Portal video it says we can use the default portal or create our own portal 'and go wild with that', so I was wondering if 'going wild' means designing with our web developer to have a different look/feel to the portal. Or is that level of customization not ...

Hi sdminno, This is most definitely possible. Our stock Contacts Portal already contains a Search Solutions tablink, which will allow your customers to search through any Solutions you have entered in Method that are not marked as Internal. The portal currently is not skinnable, however you can customize it to show your customers any of ...

Hi Mahlon, I've opened a ticket with our development team for this. I'll keep you posted. - Justin

My company is looking into MethodCRM and I have a question about the Customer Portal and customization. Can the Customer Portal be turned into a help page where customers would have access to a knowledge base we create for our products? For example, Desk.com offers the ability to skin their portal to look like our website so customers can ...

Hi Brittany, I'm still looking into this for you. I'll post back here when I have some more information. - Justin

Hi Cameron, Sorry for the late reply. There is an action in the Clear / New button (within the More Actions... button, listed as an Event) that sets the Activity Status dropdown to "Completed". This action set gets called on screen load, so this is why you're experiencing this issue. Go ahead and change action 5 in this list ...

Hi Brad, Our Web-To-Lead forms can be customized. What type of information are you looking to collect? - Justin

Hello, You need to use MethodAPIUpdateV2 to set IsLeadStatusOnly to false where the RecordID matches the lead you want to convert into a customer. Here’s some sample c# code that does this:             var MAPIsvc = new MethodAPIService.Service();             string ...

There should be a Save action when you click on the contact from the Edit Activity window. If you've starting typing comments and you need to view the Contact for whatever reason you lose you work.

According to the release notes for this week, this is supposed to be fixed. I'm still having the issue... Is there a setting that needs to be changed somewhere?