Method Community

Hello David,      Most of the time, anything that does not sync over is in conflict.  On the rare occassion, I do see a transaction or customer with no conflict that will not sync.  If the bill is not in the resolve conflict list, go to QuickBooks tab group -> QuickBooks Dashboard.  There is a list called ...

We are hosting QuickBooks on a cloud server. We have two users accessing QuickBooks simultaneously in multi-user mode via RDP. The sync engine starts automatically for both users when QuickBooks is launched. I think this is causing QuickBooks to crash intermittently. How does the sync engine resolve conflicts if there are two or more instances ...

Hey Gregory, Go to the computer you want to act as the main syncing computer and log into Method. Once you login, go to the QB tab in Method and click Reset again beside "Computer to sync with". Once that is empty(or if it was still empty), Open QB and allow it to sync. Once the sync is complete, run a full sync. This should update ...

Hi Andy, If you need to, in Quickbooks you can prevent the sync engine from launching automatically by going to Edit>Preferences>Integrated Application. When does Quickbooks crash? Are both instances of the engine trying to sync at the same time? Is there an error message in Quickbooks or in the engine? Jason

Steven In order to clean up your data you'll either need to setup a screen designed to allow you to manually edit the entries or you can add a button to an existing screen and program the necessary actions to do the cleanup. As far as controlling when transactions sync with QuickBooks,  all QuickBooks transaction tables have the is ...

Dave- [quote user="DaveS"]1.  The Push sometimes occurs right away, sometimes not.  How fast should the Push occur, 10 seconds, 30 seconds?[/quote] It normally happens within 5 seconds or so when you click Save. The reason this time can vary could be if the engine is not connected or if a full or changes only sync is ...

Hello MikeB, There first thing I would check is how many custom fields you have in your QB file. The item list has a limit of 5 custom fields in Pro and Premier version. In Enterprise (starting with V10) you can add up to 15 custom fields in the item list. Please check it and let me know if that is the issue. -Inder

Hey Maureen, We have had a few cases with Users facing similar issues. I would recommend you give the Support line a call and show them the problems over a screen share. Allowing them to further troubleshoot and/or create a ticket if needed. Please give us a call on the Method support line at 1.888.925.6238 x 2 and we'll be happy to take a ...

Hey Jsautel, For the six that are not posting over is there a pattern you can see among them that is different than the ones that are syncing over to QuickBooks with no conflicts? This will be easier to diagnose together with a member from our Method Support team; when you get a chance please call at 1-888-925-6238 ...

Hi sbonner, This is something that would be much easier for us to take a look at over the phone with you. I have created a support case for you and a member of our support team will reach out as soon as they are available. I noticed that we don’t have a contact number on file for you. You will be receiving a case notification shortly. ...