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I know it's the holidays but we're coming up on a month without any answers. Is there another support line that we can use for API development support? We're getting anxious.

Hi Marcelo, It is difficult to judge what's causing your fields to move and what can be done to fix it without more details. What do you mean by "set to shrink"? Do you mean that it is hidden if there is no data in the field? If not, try hiding it when the field is blank using the formatting rule. Does it only happen ...

Hi Marcelo, Since you want to use two different templates, you'll need two separate Generate Report actions. This will result in a separate pop-up for each template, there's no way around that. To stop the second pop-up when there are no records to print for that template, you can set up some test flags. You'll ...

I have an invoice template with 4 lines in the address box, "billed to address 3" is set to shrink since not all my customers have this. I print my invoices in preprinted paper, when the line 3 grows, it moves the other fields in the template and they don't lined up with the invoice. How can I fix this?

Thanks Are there supposed to show in two separate windows ? and How do I stop one of the windows to show if there is no records for that flag?

Marcelo, There are multiple ways you could go about this. You could have a flag (Yes/No value) on the invoice record that you could check to determine which template to use on a per-invoice basis. You could have a flag on the customer record and link it into the invoice table to do the same on a per-customer basis. Here's ...

But will that work for when I print several invoices at once? In other words when printing several invoices at once can the actions be created to choose different invoice templates for different customers? 

I believe knigherrant is having trouble with authenticating for use with API. Is the best practice to have a separate account for the website?

Thanks for the help Justin. I just bypassed the issue by using a grid rather than a dropdown; I'm not sure why but I had some serious problems trying to retrieve shared values and inputting them into the screen.   If I run into this issue again and I can't get around it I'll be sure to make another post. Thanks again for the ...

Marcelo, You'd probably want to use a checkbox. If checked, use the template with the Previous Balance amount. If it's not checked, use whichever template is selected as default. - Justin