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[quote user="ATV94608"]I've tried re-installing but to no avail. Does anyone have any ideas I can try?[/quote]
You should uninstall then re-install the plug-in. Make sure you're logged in as the adminstrator when you run the installer. Also make sure your Windows updates are all up to date.
One other thing ...
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[quote user="JohnV"]How do I allow Method to track and use these same fields?[/quote]
Hi John, unfortunately QuickBooks Online does not allow us access to those fields as this is an IPP limitation right now.
~C
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[quote user="Goeckeaj"]How do I fix this.[/quote]
Did you by chance make a copy of the template before making a change? There's no way to recover a template once its been replaced but I could email you a text file of the stock template if that helps? Please email me the template names and I'll reply with text ...
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[quote user="Fred_D"]Sorry to not understand, but what you do mean by "grid"?[/quote]
Hi Fred, by grid I just mean the table your trying to export. I assume you have a screen with your data and you've got a button with the action to export to excel. I want to see the layout of that screen and the data that it's trying ...
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[quote user="Lewie5"]Can you share with me how much time was needed to learn just the basic functionality of Method?[/quote]
There is no specified amount of time required to learn Method. The learning comes by using it, reading the forums and in some cases, getting a consultant to help get your skills up quicker.
Customizing a screen ...
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[quote user="Fred_D"]What specifically do you want a screen shot of?[/quote]
I wanted to see the grid you're trying to export - my testing produces no problem in the exports but I don't know what your grid looks like so I was hoping you could take a screen shot of what you're trying to export. I'm hoping to ...
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[quote user="Fred_D"]i haven't made a screen shot in years...[/quote]
Hi Fred, if you're on XP the directions for a screenshot can be found here. And for Vista/Win7 they're located here.
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Fred, if you're able please send in a screenshot of the grid you're exporting so I can replicate the scenario. The export tool is working from what I can see but I want to make a copy of the grid you're looking at to confirm.
~C
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Just a few other troubleshooting tips, have you made any changes to the way you collect data in June? We have fields for BillingAddressZipCode and ShipToAddressXipCode, is it possible you're entering data in the wrong field? The export tool is working as it should so I'm thinking there may be a problem with the way the data is ...
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[quote user="Fred_D"]I set up a duplicate of my Customer table as a Membership table that I used to generate membership lists and generate membership cards.[/quote]
Are you working from a custom screen? Free support is limited to stock Method screens but what I can do is try to replicate the problem in my own account. If I see a problem ...