Method Community

The following updates are now live for users of Method.  Fixed issue preventing SMS activity reminders from being sent for toggle & new accounts (PL-1911) Gmail Gadget - Fixed issue with generate portal link not returning a URL (PL-1832) Gmail Gadget - Added user permission check to the Add Contact page to show / hide ...

The following updates are now live for users of Method:Classic.  Improved QuickBooks sync connection failure. (Ticket AS-986) Fixed issue with times on Time Tracking entries for QBO. (Ticket AS-781) Fixed issue with colons causing some customers not to sync. (Ticket AS-938) Email and Country is now passed when using Credit Card ...

Thanks for the responses Tami! With the above questions answered, I can confirm that this question belongs in our General Q&A forum.  I'll go ahead and move this thread over there now, and a member of our Support Team will continue to look at your issue.  The API sub forum is geared towards questions/concerns with the ...

Hi Tami, It sounds like you are using our stock Method portal & payment gateways to process payments from users.  If this is the case, I will move this post over to our General Q&A forum where our support team will jump into the conversation.   I have a few questions to get us started -   1) Are you using ...

Hi Salamander, We are expecting a list of field names here, and do not accept additional SQL clauses such as 'DISTINCT'.  You can try using the the strGroupByClause to group your results by the field you are wanting to be DISTINCT in order to return a unique dataset, otherwise you will have to perform processing after ...

The following updates are now live for users of Method.  Send Email Action - Added 'Email From Name' field (Ticket PL-1476) Import/Export tool is available for all administrators on an account, not just the primary administrator (Ticket PL-1407) Aligned screen copy process found in Manage Apps & Designer. ...

Intuit announced plans to discontinue their QuickBooks Desktop REST API and Intuit Sync Manager service as of March 2016. We wanted to confirm that this does not impact Method. Method’s QuickBooks Desktop sync engine does not utilize the QuickBooks Desktop REST API or the Sync Manager service. So, if your Method account is ...

A hotfix has been deployed to correct issues related to importing and API endpoints.   Users should now receive proper messaging within the Import/Export tool as well as from our API endpoints. Cheers Jon

Thank you for the update - We can replicate this on our end.   I have created a ticket for our dev team to investigate this further.  I will post back once I have an update for you. 

My apologies for the late reply boblutz.  We will need to dig into error logs to identify what is happening.  Can you please reproduce this problem on your side and let me know what day you make the call (If it is not today)?  I'll have the dev team dig into the logs for additional infromation.