Method Community

Just a quick follow up for you on this one - go to the Employees tab under the QuickBooks tab group.  Is your employee listed here?  If no please email me their full name as it appears in QuickBooks - we can have a look on our end to see if it's in our system.  There could be corruption in QuickBooks on this record ...

[quote user="Wavetec"]Anyway, for the past month or so and with increasing frequency, I'm getting time out errors such as...[/quote] One recent update was to display a message for any processes over 15 seconds, this message is actually a good thing and is letting you know the process is still running healthy.  In the past a ...

[quote user="pdirect"]How can we troubleshoot this?[/quote] It sounds like you might need to link the employee name to the username in Method.  In your Method account, click Customize > Users then click Edit beside the user you need to fix.  Near the bottom of this popup is an option to Link to  Employee / Vendor / ...

John, I need to correct myself here - Matt is correct above. ~C

[quote user="John M"]I take it that the ActivityJob Item table only lists item that it has been completed?[/quote] Not from my testing, the ActivityJobItems table holds all work orders, past present and future - completed or not.  I quickly made a grid from this table and it totaled my Est Man Hrs column by default.  Was there ...

[quote user="Fred_D"]why did I need to do that?[/quote] It could be the screen was not published correctly and needed you to open it and click the publish button.  Did you open the screen and not publish it by chance, sometimes it can throw a screen off.  Publishing a screen is a good first step when troublshooting a problem. ...

Just as a follow up, what were the actual error messages you were getting? and you said lately, when exactly did these problems start happening? ~C

[quote user="Wavetec"]thoughts?[/quote] It may have been an action on screen or a hiccup with your connection.  Temporary errors can occur but if they persit then it's something we can look into.  Please let us know if you're still getting these errors. ~C

[quote user="CDS_Josh"]I had everything working fine and with ZERO changes to the above formulas[/quote] Did anything change with the data in your Method account?  A formula should not just stop working unless the data changed.  Are you testing this in the preview window or with the screen generating the report.  It's ...

[quote user="LaCrews"]The export to excel action is no longer exporting column subtotals.[/quote] I just tested this on my account and my totaled columns do not appear in my excel file.  I'll submit a ticket to the team here and will keep you updated via this forum thread. ~C