Method Community

Dear Customers, I am very sorry about yesterday’s service disruption.  I know that being able to access your customer information is a huge component of being able to run your business effectively. While we did our best to let you know and to resolve the problem in the quickest way possible, I know we can do better. What ...

Hello, You may have received an email with the subject line "Action required – long running process detected", and this email is telling you to fix a specific screen.  Please ignore this email.  It is just the result of our performance issues yesterday.  There is no action required on your part. - Greg

Thanks Paul, Seems like its working OK for me so far. Please keep us posted with what you find. Mahlon

Thanks so much for your patience today. Earlier tonight we outlined a plan to migrate some of our affected services to a new environment, which we believed would take ~24 hours to execute. While we were pursuing this path, our partner RackSpace was also investigating a potential hardware issue. It seems that this hardware issue was the culprit ...

Customers, We know today has been a tough one, and we’re so sorry it has disrupted your ability to get your work done and run your business. We’ve diagnosed that some services are having trouble running in the current environment. What is the plan of attack? We’re working with our hosting partner Rackspace to move these ...

Hello John,   The workaround site should be working.  Try clearing your cache on the browser you are using.   The developers are still working with Rackspace to resolve the issue.  Greg

Greetings, As of 2:45 PM PST the work around is not working but the mobile sign in is working great. John M 

Also worth noting that Sync with QBD and QBO information exchange with the API Customer Portals Email notifications from Method are severly impacted to non-fuctional.  We know you guys are working hard!!  Just FYI - this goes beyond being able to log into Method or not.

Hello,     I posted a notice about the temporary workaround URL.  I know users are experiencing some slowdowns on the workaround version.  I apologise for the inconvience this has caused.  I will keep you updated on the forums as best I can with any developments. Greg

Hello Method Customers, Method is experiencing connectivity issues with our servers, which we are working to resolve; however, we do not have an ETA on a resolution at the moment. In the meantime, we recommend logging into the following workaround link to continue working within ...