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What would be the best way to go about the following. A customer calls in to book an appointment. I enter their address and hit a button. That button searches ahead and lists the closest jobs that we have scheduled in the future. I see that there is route optimization but it isn't really accomplishing my goal. You would have to ...

Hello Chris,     Sorry, I missed your post here.  I did have this question posed to me last month in this post.  In work orders, you are not choosing a contact to assign the work order to (that's for plain activities).  You actually select an Entity.  You need to put in the Entity's phone number (Phone ...

Hello Chris,      The map is currently not available in the mobile version of Method:CRM. You may be able to do it with some customization put it on the mobile screens but there will be issues with compatability and code. Your best bet is to look out for the new mobile version of Method:CRM the team is working on. Once it ...

Is there a way to access maps from a work order in the mobile version?   Chris

I am trying to update the work order report. I am using FieldService_Workorder_V3.  I need to add the customer name and phone. The fields Activity ContactName and Activity ContactPhoneNumber do not have data... What fields should I use. Thanks, Chris

Hello Tim,     The invoices, estimates and credit memos are children of the Transaction table.  For print templates, you can stay with the child tables because they have the unique fields for the transaction.     To set the default template for each transaction, click the More actions... button and select ...

So i go into my account settings to add SMTP settings ( from google apps for business) and try to send a test email. Nothing comes through on the test, but when I use a web to lead form it sends the lead notification as well as the following: "Dear account owner, recently you have setup web form RFQ– *mysite.com and have ...

What master table would I use when making print templates for invoices, estiamtes, and credit memos? Also, once they are completed, where would I select these templates so that they are the default templates for each type?

Hello,    I did receive quick feedback from poeple here about a forum based on customziation.  It's not something we are going to be doing. There are concerns about security and quality of the customizations.     A Method Partner or other Method customer can copy a screen from their account to yours.  ...

Hello Antonio,       The sync engine can appear to go through tables fine but timeout or error out. It then will not update the sync date and time on the Synchronize page.  Is there an error in the Method Integration Engine (MIE)?  Do you have sync conflicts in your Resolve Conflicts list?  Send an ...