Method Community

Audisho, thank you and it appears it's working.   That said partnering with the hosts should mean the setup is smooth as I assumed all of these processes were worked out and the partner host appears to be unaware of the requirement.  I did provide our rep the correct, direct number yesterday and again today but it looks like ...

Hi Scott, I tried calling you but it went to voicemail so I left you a message. In order for Right Networks to sync properly with Method, we need to turn on roaming for your account, which I did for you when I left you the voicemail. The reason for this is that every time you login to RN, Method identifies this as a different computer. For ...

As partners...you really should work this out with the two that are on the list because this hasn't been smooth with the partner host not aware of the added step on your end with setting up roaming.  I'm not really able to find any documentation on it although I do recall seeing it at one point so I had nothing to show ...

Hello Josh,    I'm not sure what happened.  Give Method support a call (1-888-925-6238 x2) and they can take a look.  You can also email support@method.me.  It's a problem I can't diagnose over the forums.   Greg

Greg, another clarification to my clarification: I don't have a list of varialbles in front of me, but I did use RecordID, not RecordNumber. I meant RecordID all along.

Hi Greg, Sorry, I wasn't clear enough late last night, here are some clarifications: - We call our customers "Clients", as QBO allows you to set what you call customers for your particular business (e.g. Customer, Client, Patient, etc) - So if you look for Customer Balance Detail, you should see the same report. QBO lists ...

Hello Josh,      In cases like these that are called into support, I would have to take a look at the Audit Trail both in Method and QuickBooks.  They would say what happened to the invoices.  Its unusual to have less customers when import updates. The common mistake is to add records instead of updating them.  ...

Thank you for that excellent walk through Greg. Using it, I was able to export the field I wanted to update, along with the RecordNumber, update in Excel (as CSV) then reupload. But something has gone terrible wrong. While the Yes/No field updated, it did not do so in a consistent way. That is not the disaster. The big problem is that now my ...

Hello Mike,   I had done the above screenshot to show the value of each field when a customer is selected.  You do not need to put the EntityPhone field on the screen or manually enter the number.  The work order record (ie. activity) will populate the number automatically once you populate the customer drop down.  The phone ...

How can I set this up so that the customers phone# gets automatically populated once they select a "customer" to start the work order? I was able to follow your intructions, but I don't want me or my staff having to also type the customers phone number in every time we fill out a workorder. It seems like there should be a ...