Method Community

I am currently working on printing reports from a grid, where it only creates reports for the record ID from row, however, the issue that I'm having is that it creates individual separate reports for each row that is checked, and I would like it to create 1 individual PDF with all the checked rows in the grid.  I can create 1 individual ...

For some reason, all of a sudden, when I click on "Go To..." for a customer from the customer list, intsead of brining me to just the Edit Customer Page, the "Edit Contact" pop-up now appears. How do I stop this? Maybe I clicked something by accident? I definitly did not purposly create a new pop-up action. Thanks!

Dborey Thank you for posting in the forum.  1) Emails from Cases sending on behalf of another email address.  To rectify this please check the users individual email preferences.  Go to users, edit specific user and go to step 2. If the below box is checked then any email notifications will come from default setup in ...

I'll try this out for my next customer and see how it works. It looks like it might.

Hi Greg, Have you tried using the February version? From the Method login page, click on Switch to the February version at the bottom of the page and then try logging in. It contains some speed improvements and should be a bit faster, especially at peak-time. Let us know if this helps. - Justin

I just tried it and it took 20 seconds for the sign in page to load, then another 2 minutes of spinning to log in and it ended with an error: null then went ahead and logged me in anyway.  I have NO other connection issues to any other sites at this time. Hope that helps. Greg

I'm getting a lot of complaints about how slow the website is or unable to connect, just a spinning wheel... it is very intermittent and when it happens it usually affects all users.  I notice it more in the early afternoon PST but it also occurs in the late morning also.  I have mostly written it off as just a busy internet but ...

Every time I try to call CreateFieldV2 it times out. Can you confirm this on your end?

JPHenke,  Thank you for your post.  There are a few avenues you can go down to resolve both these issues.  Deleting User: Deleting a user cannot be done in Method. Once a user is logged into the audit trail (ie. they update a record in Method), then they cannot be deleted. They only can be made ...

I have a question pertaining to the way Cases are handled for notifications. So currently, I have several email templates setup just for Cases.  They pull the Cases data to notify the customer when a new case is created, changed or closed.  Here are a few scenerios and issues. First, when the case is sent to the customer it ...