Method Community

Hello Cheryl, Here's my answer. Work orders does not sync with quickbooks, you have to create an invoice of the work order in order to sync them with quickbooks. In regards to Estimates make sure that the Wait for Sync Approval is unchecked on the Field Service Center -> Estimate -> Add/Edit Estimate Screen, this will ensure that ...

Hello Vince, Thanks for your feedback, we are aware of the error that occurs when you try to click on the number of posts., there is a bug because of that its not returning the proper action but it is not affecting any other part of the forums. You can post your questions on forums without any trouble. In order to search for the post ...

Hi  For some time now, all my devices are showing the local time onthe Field Service calendar in 'Morocco Standard Time'.  I've treid resetting the browser and celaring cache etc but to no avail.  I should be seeing GMT British Summer time or similar being in Scotland... anyone else getting this? - it seems to be ...

Hello Aaronseal, Here's my asnwer. To set up you email in Method,  In Method CRM, go to Customize > My Account. Click view / edit... beside Default Email Preferences. Enter your SMTP mail server settings. If you are unsure what your settings are, you may have to ask the person at your company who setup your ...

Hi Appletonator, Tags are stored in the TagList field, separate by commas, with no spaces. The first and last tag are wrapped with a comma. So, if you had a contact you were importing that was a friend and a partner, you could import them with this format: ",Friend,Partner,". NOTE: at this time, importing a new tag into a field ...

Rolf - I was just corrected in my last response here internally, it appears this was fixed in my absence.  We still haven't added it to the February release, but it should be added shortly, I will respond to this post once it has been published for you to test. -Ben

I'm trying to deternine if Method is able to capture a value from a parameter in the URL and pass it back to us in a daily conversion file uploaded to an FTP?   This is our preferred method of integration.  The parameter would look like this:  kenshoo.com/?k_clickid=1033586f-5348-5e89-d256-00003f8bd36 Any ideas? ...

Hello Vince, Here's my answer. If you wnat to add a person whom you don't want as a customer, you can add him as a lead by clicking on tab Leads -> New lead. So in this way that lead won't reflect in your customers. However, you can convert your lead to Customer anytime you want. We have a great article on Leads in our Helpcenter, ...

Hi Rolf, My apologies, I have been away this past week.  I do still have this ticket in with our Development team, and I know it will definitely get looked at before we remove the October version of Method on our live site.  I will also update the development ticket with your comments above. -Ben

How do I flag a customer file to make sure they get an email reminding them to make an appointment in the future?