Method Community

Hi akoumjian, I am not sure of the full details of the changes but it should have no effect on anything you have already customized, you should only see the changes on the standard portal screens. -Michael 

Hi Tracy, That Quantity fields for the sales/purchase orders are pulled directly from QuickBooks and QuickBooks has them set up as decimals internally so we must also follow that. If you edit the grid and view the advanced settings for the particular drop down you have options to select up to 3 additional columns that will be displayed in the ...

Hi John, This is normal; you did not set anything up wrong  . When you log into Method you can be logged into one of several different servers if you have not been on that server before it will need to regenerate any screens you have edited. -Michael  

 John, [quote user="John M"] 1. If i do some extra work at one of the 8 properties and i invoice it, will it still post to the main customer? [/quote] This is up to you. You can have it work either way. How do you currently invoice these customers? [quote user="John M"] 2. I guess if i go this route, i could come up ...

Hi akoumjian, Method charges $0.15 per 5 minute interval of active portal usage ‐ rounded up to the nearest 5 minutes. Method is able to distinguish between active usage and passive login time. For example, if a user logs into the portal, works for 4 minutes and then leaves his desk without logging out, Method will only charge $0.15. Also you ...

Andy K, Currently there is no way to restrict what kind of Scheduled Reports a user can create. They either have full access to creating Scheduled Reports or no access. If the user requires the same report every week you can just have the scheduled report be generated every week for that user. The alternative is to create a report in Method using ...

Hi Bryan, Creating a recurring service creates the occurrence activities as well as a series activity, which is why you have 2 on the first day (One of the filter options for the work order list hides the series).  If you do not wish to have the series displayed in you Activities lists elsewhere in Method you can place a filter on the grid ...

Hi s.lloyd, This question is best directed at the MethodAPI Forums (Link) you can also find more information on the MethodAPI in our Self-Serve Documentation section (Link). -Michael

This issue is now resolved. The wrong Method account was entered into the sync engine.  -Michael

Hi k.leeser, I would try a full sync again or even reinstalling the sync engine. If you are still having issues enable the MethodSupport user (Customize > Users) and email me your account name to m.melo@methodintegration.com and I will take a look at your account. -Michael