Method Community

I see several errors on the 31st related to deadlocked transactions (meaning there may have been competing actions occuring on the same record) - This isn't related to authentication errors, but these are the only errors I can see related to the Insert action. If you are still having these errors today, would you be able to provide me with a ...

The dev team has accepted the ticket, but I do not have any timeline on when this will be corrected.  In the meantime, the changes only sync will pick up any new transactions created in method and sync them over to QuickBooks.  The changes only sync usually happens every 15 minutes.

Hi wayneteng, How ofter are you receving these errors?  Looking at my logs, I can only see one instance where this occurred on March 29th, and it appears that a blank user name was supplied.  If you have received this error at other times, can you please let me know and I will investigate further.  Cheers Jon

Just an update for anyone following this thread ... We took this conversation offline from the forum and confirmed that there is a bug with the SendToDesktop action not initiating a sync.  I've created a bug for the dev team to investigate and correct this issue.  I will post back once a fix is ready. 

Hi, There could be one of several issues If sync conflicts exist for the newly inserted sales order, this could prevent the sales order from being sent over to QB.  Have you checked to ensure no conflicts exist for the newly created sales order? After crossing referencing our logs on your account, I can see several errors created ...

Hi wayneteng, Please see MethodAPIActionSendToDesktopV2.  This action will initiate a sync to QuickBooks for the provided record id.   Cheers Jon

Hi, File attachements do not synchronize between QuickBooks Desktop and Method, this is a limitation with the current QuickBooks SDK integration. If you are in need of accessing QuickBooks files, there are third party products avaialble (such as SmartVault) that integrate with QuickBooks.  SmartValut allows you to store documents ...

Simone, Glad to hear you are back up and running.  That seems odd about the limit on how many fields you can retrieve - as there shouldn't be.  If it continues to be a problem, please post back up here with further details - including the API call and parameters you are using to retrieve the data.  This will help us try to ...

Hi Let me see if I can help.  In order to begin - just to verify, you are recieving these errors while requesting data from the Method API?  If so, are you still experiencing these errors today?  Cheers Jon

The following updates are now live for users of Method. Features Improved App Updates to be less intrusive to end users (PL-3992) Instant notifications of sync status on QBO Sync page (PL-3794) GmailGadget | Enable Cases tab for users of the Cases app (PL-3223) Opportunities app | Opportunity Stages have Active/Inactive flag and sort order ...