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customer portal registration error, saying Your email address was located, however it was located multiple times

Last post 05-31-2012 12:45 PM by Method_Ted. 4 replies.
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  • 05-29-2012 11:52 PM

    customer portal registration error, saying Your email address was located, however it was located multiple times

    we have tried 4 different customers and tried to create a user name and register with that email address and create a user name, we have verified these email addresses are only in our data base one time but it continues to give the following error.

     

    This is our portal link, error below it

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    https://www.methodintegration.com/method/ThirdPartyLogin/ThirdPartyLogin.aspx?pid=uDTAWe%2bN0IC7aoX11NVHqCG6MqGP%2f%2buUc7ZjSFKvQ%2bm%2f4DPvnMZtUNsidslOkMRc

     

    Your email address was located, however it was located multiple times. You may want to try the 'Contact Us' option and explain that you have multiple accounts setup based on your email address.

  • 05-31-2012 9:21 AM In reply to

    Re: customer portal registration error, saying Your email address was located, however it was located multiple times

    @MisterBill

    Is this the first time you are trying to create a portal for these customers? Can you provide the steps that produce this error?

    I was not able to reproduce the issue on my side and I need a bit more information of the problem so we can troubleshhot it.

     

    Ted Le
    Customization Solution Specialist
    Method Integration
    Local: 416.847.0400
    Toll Free: 1.888.925.6238
    Fax: 416.640.6027
    E-mail: t.le@methodintegration.com
    Website: http://www.methodintegration.com
  • 05-31-2012 9:32 AM In reply to

    Re: customer portal registration error, saying Your email address was located, however it was located multiple times

    yes this is the first and only portal... so example is we have taken 4 different customers that are already in quickbooks with their email address etc. they go to that link, and click register they enter their email address same as the one in quickbooks and then they pick a user name and they get that error.....

  • 05-31-2012 12:02 PM In reply to

    Re: customer portal registration error, saying Your email address was located, however it was located multiple times

    I was able to work through this with MisterBill.  The email addresses that they were trying to register were found elsewhere in the database.

    ​Selwyn van Rooyen | 321.800.8410
    Advanced Certified Method Consultant
    www.wynsolutions.com
  • 05-31-2012 12:45 PM In reply to

    Re: customer portal registration error, saying Your email address was located, however it was located multiple times

    Thank you..

    Please let me know if I can be of further assistance

    Ted Le
    Customization Solution Specialist
    Method Integration
    Local: 416.847.0400
    Toll Free: 1.888.925.6238
    Fax: 416.640.6027
    E-mail: t.le@methodintegration.com
    Website: http://www.methodintegration.com
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