Method Community

I have been having an issue when Method is inputting the reference numbers for both Invoices and Receive payments that these numbers are not in sequence.  Invoices are going to a 7 digit number from a 6 digit number.  There are WO-#### reference numbers in the invoices is that creating the problem?  How about with the receive payments section?  This is creating a longer sequence of numbers instead of the 6 digits this is also suppose to be.  

Hi Aaron, 

There is a setting on your account called Assign Ref Numbers In Method? that can be found in your Method account under the Quickbooks>Synchronize tab link. If this is checked, Method will assign your reference numbers by taking the largest current number and adding one. If this is not checked, Method will wait for Quickbooks to assign the reference number upon a sync. Is this setting checked on your account?

If you activate the MethodSupport user by going to Customize>Users and checking the Active check box, I can sign in and take a look at your account. Please email me your Method Company Account name if you would like me to do so. 

Jason

Hi Aaron,

As I discussed over email, you have one seven digit reference number that is formatted like this ######-#. If this number was 123456-1, Method would calculate the next reference number as 1234562, not 123457. One solution is to change the seven digit reference number back to six digits. You may also be able to customize your account to calculate reference numbers a little differently. Remember you can always contact an in-house consultant or a Method Solution Provider if you need help with customization. Hope this helps!

Jason