Method Community

Recently our Service Provider reported our service as unabailble for about an hour - during which time some Method users weree assigning Activities.  The email alert emails bounced and an error message was shown - Email Send Failure Alert.  

My question is - when the service returns what would happen to the alert emails?  I read on the Forum that they try 14 times, each time after a minute wait.  However the service was down for an hour.

Many thanks

Hello,

   It doesn't take very long until the 14 times are finished.  Once you have the failure email, there is no future attempt to send the notification email.  You may be able to assign the activity to someone else and then assign it back to the proper person to get the notification email to send again.

- Greg

Hello,

   I have received word it is actually 5 attempts (4 retries) with the emails.

- Greg