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Sales Orders with zero amount - sync conflict

Last post 07-23-2014 9:16 AM by Method_Greg. 1 replies.
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  • 07-21-2014 3:27 PM

    • acldemac
    • Top 50 Contributor
    • Joined on 06-07-2010
    • UNITED KINGDOM
    • Posts 92

    Sales Orders with zero amount - sync conflict

    Reply Contact

    When trying to save a Sales Order that have a total of "0.00", Method believes it is negative and it won't sync with QB. Conflict shows "QuickBooks returned an error when adding/modifying a accSalesOrder record. The error was: There was an error when modifying a SalesOrder. QuickBooks error message: Transaction amount must be positive.." If QB accepts 0.00 value Sales Orders, why Method only syncs positive amounts? Any help most appreciated. Thank you,

    Antonio Macedo
    www.csconsult.co.uk

  • 07-23-2014 9:16 AM In reply to

    Re: Sales Orders with zero amount - sync conflict

    Reply Contact

    Hello Antonio,

       I have had a problem recently reported where a transaction that has a 0 balance and will not sync.  We were still looking into the cause.  Give Method support a call or email support@method.me.  We can create a case and take a better look. 

    Greg

    Greg Bilous
    Community Support Specialist
    Method Integration
    g.bilous@method.me
    Toll Free: 1.888.925.6238
    Local and overseas: 416.847.0400 ex.756
    Fax: 416.640.6027
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