Hi Allison,
We don't provide support for customization over the phone, however you do get a free 1-hour consulting session with one of our in-house customization wizards with your trial. If you'd like to take advantage of that, let me know and I'll have your account manager reach out to discuss the details with you. Otherwise, I'm happy to help in any way I can over the forums.
For your issue with exporting, if you're using the Import / Export Tool then one of us from the support team would definitely be able to help out over the phone.
Let me know.
- Justin