I noticed that 2 PDF files I have in the Documents section of our universe do not launch b(blank screen) because their names have a minus sign "-" in them. Is this a known issue? Any other characters not allowed? Did something change? Becuase I don't remember this being an issue a couple of months ago.
Hi Mike,
I can’t replicate this behaviour. I am able to both generate a print preview for templates that contain a “-“ in their name and open a document that has a “-“ in the name from my documents list. Can you provide me with a complete list of steps for replicating this issue? It is possible that these files are just simply corrupt?
-Audisho
I don't think the files are corrupt. I make fresh versions and new documents every week. They launch fine on their own.
I changed the name of one file from AD-AB to ADAB and it launched fine.
Since I’m unable to replicate this issue, I have created a case for you. A member of our support team will reach out as soon as they are available to investigate.
I hope this helps.