Method Community

Hi,

I've created a sales order and line items, called the sendtodesktopv2 method which returns sucess.

the SO is created in method, but not sent to the desktop server.  If I wait until afull sync happens or open the SO in method and click save, it's sent to quickbooks as expected.

What causes this hangup and how do i fixit it to send to QB immediately?

thx

-geoff

Hi,

There could be one of several issues

• If sync conflicts exist for the newly inserted sales order, this could prevent the sales order from being sent over to QB.  Have you checked to ensure no conflicts exist for the newly created sales order?
• After crossing referencing our logs on your account, I can see several errors created for calling the SendToDesktop method for a RecordID that does not exist - can you verify that you are calling the SendToDesktop method using the correct RecordID on the SalesOrder table? 

Looks correct to me. we're using basically the same code as you example. Everthing is created ok, the record ID looks somthing temporary, not a QB generated SO number.

I've just created a new one that hasnt synced yet.

recid 4216

this si the response of the SO insert

<?xml version="1.0" encoding="WINDOWS-1252"?>

<MethodAPI RecordID="4217" response="Success"/>

after the line items are added this is the reponse of the senttodesktop

<?xml version="1.0" encoding="windows-1252" ?><MethodAPI response = "SuccessSentToDesktop" ></MethodAPI>

I dont see any conflicts, when I export the SO & SOL tables both have matching recordid's

Just an update for anyone following this thread ...

We took this conversation offline from the forum and confirmed that there is a bug with the SendToDesktop action not initiating a sync.  I've created a bug for the dev team to investigate and correct this issue.  I will post back once a fix is ready. 

Having same issues, any updates to this?

The dev team has accepted the ticket, but I do not have any timeline on when this will be corrected. 

In the meantime, the changes only sync will pick up any new transactions created in method and sync them over to QuickBooks.  The changes only sync usually happens every 15 minutes.

Are there any updates?

Months later, thjis is still kinda a bummer.

Ever going to fix it?