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Error when setting up Email Preferences

Last post 12-08-2011 4:35 PM by Method_Michael. 1 replies.
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  • 12-08-2011 2:58 PM

    Error when setting up Email Preferences

    Reply Contact

    Was trying to set up Default Email Preferences under Customize/ My Account.  I was able to get it to work when I used my yahoo account, but that is not the account I need to use.  I was just testing to see if I could get it to work.  Now I changed the server, user and password to our business email and when I click save and send I get thsi message:

    Error with sending recipients;Server says: 553 5.7.1 <stephanie_luther@yahoo.com>: Sender address rejected: not owned by user info@qbottomline.com
    ; stephanie_luther@yahoo.com

    It looks like something from my old setup didn't clear. 

  • 12-08-2011 4:35 PM In reply to

    Re: Error when setting up Email Preferences

    Answer
    Reply Contact

    lpierpont-

    Did you also change the settings at the user level? Go to Customize > Users and make sure you have updated your email address on step 1 and make sure to also make changes on step 2 as required.

    -Michael

    Michael Melo
    Product Manager
    Method Integration Inc.
    Website: http://www.method.me
    LinkedIn: http://www.linkedin.com/in/MichaelMelo
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