Method Community

Hi guys,

We are experiencing an issue since you created the July version.

1. When we try to save and close a work order that we opened from the work orders section of the customer screen, we get an error syaing it has emailed the method staff.

Is this a know issue?

Please advise, we are using the June version in the meantime with no issues.

Thanks,

Bryan

handcrafted:

We are experiencing an issue since you created the July version.

Are you working from a custom screen, I just tried to reproduce this error through my stock screen and I wasn't able to.  Could you let me know exactly what steps you are taking?

On my account I went to Field Service Center > Customers and selected a customer with a few work orders.  I clicked the last tab section for Activities & Work Orders then clicked Edit... on the first work order.  I made a slight adjustment to the work order instructions then clicked save & close.  The work order closed and I did not receive and error.

I might be missing a step here so please let me know if your process was any different.

~C

Hi Chad,

yes, this is a custom screen. Most of mine are.

Normally I email these issues to Michael and he is able to fix them pretty quick but he is out this week.

Thanks

Bryan

handcrafted:

yes, this is a custom screen. Most of mine are.

Bryan, 

Can you use the June version of Method for now - I'll follow up with you about testing June vs. July early next week.

~C

Hi Chad,

we have been using the June version to get by. Please let me know when this is fixed.

Thanks

Bryan