We're starting our experience with the system, and our first trial had problems. Our (remote) Clinical Support mgr, working in Method CRM, created a new customer, entered a new Sales Order, and then generated an Invoice from that Sales Order. (Turns out she did it twice by accident, but I don't think that contributed to the problem.)
On the local system, when we synch'd, the new remote invoice overwrote an existing invoice that had been added earlier in the day from the internal Order desk. That invoice -- which I have a hard copy of -- is no longer in the local system. The new invoice, with the same number as the missing invoice, is for the new Customer record added through Method.
Here's where it gets weird: my CS Mgr reports that in Method, *she* can see the deleted invoice, and *not* the new invoice.
We've re-synched at both ends of the connection.
Now what? Obviously, we can't be having the Method activities wiping out our in-house activities...
Thanks
Lee