Method Community

When I go into a particular subaccount and try to change/add any information like a phone number or email address, I get the "Customer/Vendor/Other Name is alerady in use" message.

But ONLY for this particular subaccount. No other subaccounts for this parent (or for any other parents) exhibit this behaviour.

Please explain how this can happen, and how I can fix it. It doesn't make any sense to me, but I'm sure I'm missing something. To be clear, this is already an active subaccount in QuickBooks/Method.

Hi Mike,

This usually comes up when another Entity has the same name.  This is not necessarily a customer or job, it could be an employee or vendor with the same name.  To find out you can export the Entity table with the Import/Export Tool and search for the subaccount in the Name field.

Let me know how this turns out.

- Adam

Nope - this is the only instance of that name in the entire entity table.

Mike,

Can you email me the Company Account name and turn on MethodSupport so I can take a look?

Thanks,

- Adam