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Method - QBO Sync problem

Last post 11-22-2013 1:56 PM by VLocke. 2 replies.
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  • 11-08-2013 5:16 PM

    Method - QBO Sync problem

    Reply Contact

    Method Team,

    I am trying to see why a customer is in QBO and is not syncing to Method.  The customer is in QBO - it has not been deleted - there are no QuickBooks sync conflicts on this customer and it is not in Method.  I cannot determine what the issue is.  Any help would be appreciated.

    Thanks,

    VLocke

  • 11-11-2013 10:08 AM In reply to

    Re: Method - QBO Sync problem

    Reply Contact

    Hello VLocke,

    I would try a Full Synchronize.  If you are already in Method, you can go to QuickBooks > Synchronize, and click on the Sync Now button right beside the label of Full Synchronization.

    Also, you may want to see if the Customer has synced over, but is hidden.  Go to Customize > Integration Tools.  Select 'Export a table to a file'.  Then pick the Customer table. Follow the instructions to produce a file where you can check if the customer is indeed in Method.

    Let me know if this helps. 

    Greg Bilous
    Community Support Specialist
    Method Integration
    g.bilous@method.me
    Toll Free: 1.888.925.6238
    Local and overseas: 416.847.0400 ex.756
    Fax: 416.640.6027

  • 11-22-2013 1:56 PM In reply to

    Re: Method - QBO Sync problem

    Reply Contact

    Greg,

    Thank you for your input.

    This did help.

    VLocke
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