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Screens Sluggish Today?

Last post 08-18-2015 2:12 PM by Method_Audisho. 3 replies.
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  • 08-17-2015 12:42 PM

    • 1strate
    • Top 200 Contributor
    • Joined on 06-13-2009
    • Texas
    • Posts 24

    Screens Sluggish Today?

    I'm curious if there is a service issue today.  My screens are very sluggish regardless of the browser I choose.  Is anyone else experiencing this?

    Regards,

    James

    Regards,
    James Stapleton
    1st Rate Pool Service, Inc.
  • 08-18-2015 9:14 AM In reply to

    Re: Screens Sluggish Today?

    Hey James,

    We have received no other reported incidents, I'll continue monitoring.

    - Mortaza

    Morty Barighzaai
    Customer Success Manager
    Method:CRM
  • 08-18-2015 11:42 AM In reply to

    • 1strate
    • Top 200 Contributor
    • Joined on 06-13-2009
    • Texas
    • Posts 24

    Re: Screens Sluggish Today?

    After speaking with Method support (unfortunately I forgot the employee's name), it turns out that there is a communication problem between verizon's customers and the method servers hosted at rackspace.  Method support suggests that I call verizon to let them know that I can not connect to the method servers hosted by rackspace.    Chances of resolution after investing my time in calling Verizon are slim so I'll just muddle along this week and hope I don't have the same issue with Method once they switch to Amazon hosting.  Sad

    Regards,
    James Stapleton
    1st Rate Pool Service, Inc.
  • 08-18-2015 2:12 PM In reply to

    Re: Screens Sluggish Today?

    Hi James,

    Once again, I’m sorry that you’re having these problems. I’ve created a ticket and informed our development team of these issues. They’ll relay this to Rackspace to investigate, although it doesn’t sound like there’s much chance of Rackspace resolving this with Verizon prior to our migration Amazon. Please let us know if these issues continue following our migration.

    Thank you,

    Audisho

    Audisho Sada
    Product Manager
    Method:CRM
    a.sada@method.me
    Toll Free: 1.888.925.6238
    Local & Overseas: 416.847.0400
    Fax: 416.640.6027
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