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Method Community » Method:Classic » Method:Classic General Q&A » Can't invite new user

Can't invite new user

Last post 01-10-2019 2:41 PM by rberlin01. 2 replies.
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  • 01-10-2019 11:50 AM

    Can't invite new user

    Reply Contact

    Hello,

    We disabled one of our accounts (licensed for 2) and setup an additional. However, the new user isn't receiving the invitation email. We have checked our mail server logs, white listed the address, domain, and IPs, nothing seems to work. Any thoughts, are we missing something?

  • 01-10-2019 2:26 PM In reply to

    Re: Can't invite new user

    Reply Contact

    Hello rberlin01,


    As you have also emailed us about this issue, I have replied to your email and we can troubleshoot it over email. Let me know if that works for you.

    Regards,

    Inder

  • 01-10-2019 2:41 PM In reply to

    Re: Can't invite new user

    Reply Contact

    That's perfect!
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