Method Community

I'm having trouble with invoices.  When I create a new invoice in Method it doesn't show up in Quickbooks.  The customer is a customer in quickbooks and I'm selecting the "to be emailed in quickbooks" box when i create the invoice.

Hi swm023, 

Are you able to create an invoice for any other existing customer in Method when you don't select the checkbox for "To be e-mailed in QuickBooks?"

If you are having trouble creating the invoice for this customer when you place a checkmark in the "To be emailed in QuickBooks?", are you getting the following error message?

You cannot mark this 'To Be Emailed' since your company does not have a valid email address entered. Go to QuickBooks and click Company > Company Information, and enter an e-mail address. 

If that is the case, can you please follow the instructions mentioned in that error message. In addition, please conduct a "Changes-Only Synchronization" and see if that changes anything. 

I hope that this helps. 

Ronen

I can creat invoice for multiple customer with or with check the box.  Non of them appear in QB.

I'm not getting the error message you refer to.

Hi swm023, 

Have you conducted a Changes - Only Synchornization?

Ronen

how do you do that? i've logged in and out several times and that didn't fix the problem.

Hi swm023, 

The best way to do a Changes - Only Synchronization is by opening up the Method Integration Engine, selecting the "Synchornize" link, and select the option of Changes - Only Synchronization. 

If you are already in Method, you can go to QuickBooks > Synchronize, and click on the Sync Now buton right beside the label of Changes - Only Synchronization.

I hope that this helps. 

Ronen