Hi cpitts,
It can be one of 2 things, you may made need to install the GoToMeeting Codec found HERE, or you may just need to skip to about the three minute mark(This was one of are first webinars and the presenter didn't start recording the screen right away )
-Michael
Michael Melo
Product Manager
Method Integration Inc.
Website: http://www.method.me
LinkedIn: http://www.linkedin.com/in/MichaelMelo