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Customer BillTo Information Not Syncing correctly in QBO

Last post 10-19-2011 9:34 AM by Shawn B. 4 replies.
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  • 10-11-2011 9:44 AM

    Customer BillTo Information Not Syncing correctly in QBO

    I created invoice number 62966 in Method with a Third Party BillTo name and address different than the customer associated with ShipTo Information.  When it synched to QBO, it changed the BillTo info in QBO to the customerinformation.  I'm not sure if QBO then kicked back to Method with the customer billto info or not, but not they both display the customer billto instead of the third party BillTo that I manually entered.

    I know that QBO as a standalone will allow a different BillTo than the default customer BillTo.

    Any suggestions?

  • 10-11-2011 9:49 AM In reply to

    Re: Customer BillTo Information Not Syncing correctly in QBO

    Another concern would be that this will create that TOKEN missmatch sync issue I experienced over the weekend.

  • 10-11-2011 10:29 AM In reply to

    Re: Customer BillTo Information Not Syncing correctly in QBO

    Shawn- 

    I was able to duplicate this issue and have created a ticket for our development team. I will update this post when there is a resolution or when I have more information.

    -Michael

    Michael Melo
    Product Manager
    Method Integration Inc.
    Website: http://www.method.me
    LinkedIn: http://www.linkedin.com/in/MichaelMelo
  • 10-19-2011 9:21 AM In reply to

    Re: Customer BillTo Information Not Syncing correctly in QBO

    Shawn-

    This should no longer be an issue. Previously QuickBooks did not allow third-party software to send the address info but now they do so we were able to address this.

    -Michael

    Michael Melo
    Product Manager
    Method Integration Inc.
    Website: http://www.method.me
    LinkedIn: http://www.linkedin.com/in/MichaelMelo
  • 10-19-2011 9:34 AM In reply to

    Re: Customer BillTo Information Not Syncing correctly in QBO

    Answer

    I saw that on two invoices I created this morning.  Looks like it works great.  Thanks Michael.

    ~Shawn

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