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Error Failure on initial Customer export

Last post 07-16-2012 8:38 PM by Method_Paul. 3 replies.
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  • 07-16-2012 3:41 PM

    Error Failure on initial Customer export

    Hello, 

     

    I am trying to export my customer file so i can then use it as a template for importing. This is the error I am receiving:

    ERROR:Failure. There were problems with running the query, please verify your parameters

    My profile is set as ADMIN, the API, Table & Tab access is set correctly. What am I doing wrong?

    Thank you!

    Aaron

  • 07-16-2012 4:39 PM In reply to

    Re: Error Failure on initial Customer export

    Hi aarongoens,

    Can you please tell me what API function you are using that is causing the problem?

    Dave

  • 07-16-2012 5:29 PM In reply to

    Re: Error Failure on initial Customer export

    Hello Dave,

     

    I was on the CUSTOMIZE | INTEGRATION TOOLS | Export a file. I had chosen to export all fields. 

    NOTE: I tried again: I unchecked all and then checked what I needed – it worked.

     

    Thanks!

    AG

  • 07-16-2012 8:38 PM In reply to

    Re: Error Failure on initial Customer export

    Answer

    Aaron - we checked the logs, and there was an issue with exporting one of your QuickBooks custom fields that started with a number rather than a letter. We've resolved it, so you should be okay going forward.

    Paul

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