Method Community

Client needs to update address for existing customer.

Client "selects" customer from customer list. Current customer information is displayed on right hand grid.

Client changes their customer's address and then hits save button.

Client then gets yellow error message at top saying "this customer/vendor/employee/other name is already in use".

Typically the updated data is saved. However, the error message should not display.

 Hi Phillip,

I'm unable to replicate the error message on my end. Has any customization been done to that screen, to maybe the address field to make it unique? Is it only when the client updates the address that they get that prompt? Does it also happen on the Save and New button? Try signing out and signing back in then make the change and let me know if you still see the yellow message.