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"Screen ID not Found" Dialog pops up when entering exisiting or new customers

Last post 12-16-2009 5:03 PM by Jim. 2 replies.
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  • 12-15-2009 12:21 AM

    • Jim
    • Top 500 Contributor
    • Joined on 12-02-2009
    • Posts 6

    "Screen ID not Found" Dialog pops up when entering exisiting or new customers

    Hi,

     

    I am having a problem with entering a new customer from the Add / Edit Work Order Page, I get a popup screen error that says :

    "Screen ID not Found"

    "There was no screen id passed in. If this is a pop up screen, then please verify the actions from the calling page are referencing a valid page. If this is coming from an shared app page, please contact Method Integration."

    I have changed a few things on the Add / Edit Work Order Screen, but even creating a brand new clone of the ORIGINAL Add / edit Work Order Screen I still get the same error when entering customer name into the customer field. Only when I use the Original screen it works. However, when entering exisiting customers, it will still pop up a "New Customer" screen even though the customer already existed in the database.

     

    Please help me.

     

    Thanks in advance,

     

    Jim

     

     

  • 12-16-2009 4:53 PM In reply to

    Re: "Screen ID not Found" Dialog pops up when entering exisiting or new customers

     Hey Jim,

    After working with you today, we were able to figure out this was a small problem with the screen. Updates for this should be available next week.

  • 12-16-2009 5:03 PM In reply to

    • Jim
    • Top 500 Contributor
    • Joined on 12-02-2009
    • Posts 6

    Re: "Screen ID not Found" Dialog pops up when entering exisiting or new customers

    Answer

    That is Correct Ryan, I Appreciate the help.

     

    Thank You.

     

    Jim

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