Method Community

 

Get error on customizing New Contact Screen - URGENT

Last post 05-21-2015 11:25 AM by mahlonf. 4 replies.
Page 1 of 1 (5 items)
Sort Posts: Previous Next
  • 05-21-2015 10:01 AM

    • mahlonf
    • Top 10 Contributor
    • Joined on 09-28-2012
    • Stevens, PA
    • Posts 879

    Get error on customizing New Contact Screen - URGENT

    I have a situation where I am using jobs in QB. I copied the new contact screen and called it New Job. 

    I made some modifications to accommodate the workflow for adding a new job. While adding some actions to the Job of Customer drop down window I got this error message.

    Inline image 1

    I am under some time constraints. Can you please let me know whether this is something that can be corrected or whether it is a bug that needs to be reported. I don't want to continue modifying this screen if I need to end up re-creating it

    Mahlon L Fisher
    Computer Bookkeeping Solutions
    www.combooksolutions.com
  • 05-21-2015 10:08 AM In reply to

    Re: Get error on customizing New Contact Screen - URGENT

    Hi Mahlon,

    Your attached screen shot is broken. Can you fix it and post back or reply back with the full error message?

    Thanks,

    -Audisho

    Audisho Sada
    Product Manager
    Method:CRM
    a.sada@method.me
    Toll Free: 1.888.925.6238
    Local & Overseas: 416.847.0400
    Fax: 416.640.6027
  • 05-21-2015 10:29 AM In reply to

    • mahlonf
    • Top 10 Contributor
    • Joined on 09-28-2012
    • Stevens, PA
    • Posts 879

    Re: Get error on customizing New Contact Screen - URGENT

    Error Reference 6780-0856-0125

    This seems to be happening when I add a condiional statement to check whether Job of Customer is a Lead. Then all the actions of the screen corrupt.

    Mahlon L Fisher
    Computer Bookkeeping Solutions
    www.combooksolutions.com
  • 05-21-2015 10:55 AM In reply to

    Re: Get error on customizing New Contact Screen - URGENT

    Hi Mahlon,

    I’ve located an error email with this reference, but it doesn’t provide me with enough detail to know what the problem is. I’m going to need to perform some additional testing and may end up having to create a ticket. You have a few options here with how to proceed.

    1) Post back with the name of the screen and make sure that MethodSupport is active and has the proper permissions for me to do some testing.

    2) I can create a case and have someone from our support team reach out so that you can demonstrate this to them.

    3) You can call in to support yourself to demonstrate this.

    Let me know.

    -Audisho

    Audisho Sada
    Product Manager
    Method:CRM
    a.sada@method.me
    Toll Free: 1.888.925.6238
    Local & Overseas: 416.847.0400
    Fax: 416.640.6027
  • 05-21-2015 11:25 AM In reply to

    • mahlonf
    • Top 10 Contributor
    • Joined on 09-28-2012
    • Stevens, PA
    • Posts 879

    Re: Get error on customizing New Contact Screen - URGENT

    Answer

    I tracked this to a character join within the conditional statement. I got it fixed.

    Mahlon L Fisher
    Computer Bookkeeping Solutions
    www.combooksolutions.com
Page 1 of 1 (5 items)