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I'm inserting a followup activity from a Web Form. Here is the Expression I'm using.

This is the results I get when I View in Show Message

This is what I get in Activity List

But this is what I get in Edit Activity

It displays fine in Opportunities

Works fine when you go to view activity from Opportunity

Hi Mahlon,

It looks like that extra line is where BillAddressAddr3 would go if it contained a value. What happens if you remove the logic for adding BillAddressAddr3 in the character function? Are you still unable to get a “<br>” tag to function properly? What about if you replace your “<div>” & “</div>” tags with “<p>” & “</p>”?

-Audisho

Line 3 is not always used. In that case the div tagas usually remove the line.

Another thing, if you open the Activity in the Edit Activity screen, and close it. later it looks like this.

Hi Mahlon,

If you check the source code from the Insert tab of the text editor, you will notice that it is replacing your “<div></div>” with “<div>&nbsp;</div>”. I believe that this is what is causing the extra blank line. I have created a ticket for the development team to investigate and will keep you posted with any updates via this thread.

I have not been able to replicate the last issue that you described. Returning to the activity and saving numerous times results in the same layout with the <div> tags still in tact. Can you replicate this and check the source code of the comments? Are your tags being removed?

-Audisho

Try accessing the activity through the opportunity.

mahlonf:

Try accessing the activity through the opportunity.

I'm still not able to replicate this.

Here is what it looks like

Here is the source code

Hi Mahlon,

I put together a quick character function in an attempt to replicate this.

Even using this character function to insert the activity comments and navigating to the activity via the opportunity, I am still unable to replicate this behaviour. The HTML displays as it should with the exception of “&nbsp;” within the blank div tag, for which I have already created a ticket.

With regard to the extra line being displayed, I recommend that you instead use a conditional statement and 2 different character functions. 1 for when a BillAddressAddr3 exists and 1 for when it does not. I also recommend separating these using “<br>” instead of nesting them in a div.

I hope this helps.

-Audisho