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Grid containing values for dropdown field cannot be edited or added to

Last post 09-09-2015 9:08 AM by Method_Audisho. 1 replies.
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  • 09-09-2015 8:49 AM

    Grid containing values for dropdown field cannot be edited or added to

    I have a screen with a grid on it that contains the values for a "Lead Status" dropdown box field that is in the Customer/Lead table. Values are in the Lead Status table and there are only 2 columns in the table: RecordID and LeadStatus. 

    I need to add further items to the list but it is impossible to do so.

    I can export the Lead Status table but I cannot import items to it.

    I created a screen/grid off the Lead Status table with a grid but the options to add/edit the grid are greyed out.

    I have a very similar Lead Rating field/dropdown that works fine.

    I have no idea why this isn't working.

  • 09-09-2015 9:08 AM In reply to

    Re: Grid containing values for dropdown field cannot be edited or added to

    Answer

    Hi Mike,

    We just spoke on the phone regarding this. The values in the LeadStatus table are not editable, as the values are automatically inserted when converting a lead to a customer. You can read more about this in the forum threads HERE and HERE. Your alternative would be to create your own custom dropdown field and table for storing custom lead statuses. I hope this helps.

    Cheers,

    Audisho

    Audisho Sada
    Product Manager
    Method:CRM
    a.sada@method.me
    Toll Free: 1.888.925.6238
    Local & Overseas: 416.847.0400
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