Method Community

Hello,

We have consistently had connection issues with our Method Integration Engine. I have contacted Method through live chat/email multiple times and there doesn't seem to be any way to resolve this beyond being told to reboot the computer/engine and try again. That avenue is not working. Period.

When I try to connect, it says this: Error: GetAccountingPreferences: Unable to connect to the remote server'------company file open------

I have been messing around with the Engine a bit more recently and tried to do a "Full Sync" on the Integration Engine which spit out the following error before it started cycling through the above error message:

MESSAGE'STACKTRACE' at System.Net.HttpWebRequest.GetRequestStream(TransportContext& context)

at System.Net.HttpWebRequest.GetRequestStream()

at System.Web.Services.Protocols.SoapHttpClientProtocol.Invoke(String methodName, Object[ parameters)

at MethodIntegrationEngine.localhost.Service.fnGetAccountingPreferencesV2(String sDataBaseName, String sLogin, String sPassword, Int32& intSecurityID, String sWebServiceEncryptionKey, Int32 intTrailUser, String sTrailComputerName, String sTrailIPAddressPublic, String sTrailIPAddressLocal, String& ServerTCPIP_ServerIP)

at MethodIntegrationEngine.QuickBooks.fnGetAccountingPreferences(String sDataBaseName, String sLogin, String sPassword)/STACKTRACE'/ERROR'

We have barely been able to connect to Method in February and it is severely impeding our ability to run the business. I would appreciate a resolution ASAP.

Thank you,

Evan

Hi there Evan,

I understand you've already spoken to a member of our tech support team and had this one resolved - Just wanted to follow up and see how things are faring on your end.

If you run into any other issues that require immediate attention, its better to jump on our In-App Chat and speak with somebody Live. While we do monitor the forums, The Chat will provide you with a much quicker response time.

Thanks Evan!

-Ben

Hi Ben,