Method Community

Hello,

I am starting to use the receive payment screen in method now instead of QB. The first time i tried, I got this error message:

Error^Action Sequence:83. Error with sending sender;Server says: 553 From address not verified - see http://help.yahoo.com/l/us/yahoo/mail/original/manage/sendfrom-07.html 

Please advise what this is and what to do to correct it.

Thank You

Bryan 

Bryan,

This error comes up when the sending email part of receiving a payment fails. Based on the error it seems that the email address being used to send the email was not authenticated.

-Michael

 OK, so how do I change the email address used to send the email? I have already setup my server settings and am able to send other emails fine through method.

Is there a different "from" email address used in the send payment screen?

 Michael,

figured it out. I had changed my from field to a name and not and email in the Send Payment Email template.

It works now.

Bryan

Bryan,

I'm glad to hear that. Also if you leave the From field blank on your email template it will use the email address for whatever user is currently logged in.

-Michael

 Another thing i just noticed is, the email is going to the customer just fine, however I am also receiving a copy of the email in my inbox as well, almost like a CC. I checked and i do not have my email address in the CC field in the template. In fact the email I am receiving has the customer's address in the to field, not mine.

Any ideas on this one?

 I looked at the action set in the Send email button for the receive payment screen. It looks like actions 66 thru 68 are conditional statements checking to see if th BCC is blank and if so it adds the user logged in as the BCC. Maybe this is why I am receiving a copy of the payment received emails.

I am correct on this? If so, is there a reason it was coded this way?

Thanks

Bryan,

You are correct. If no BCC is entered in the Email template it uses the email of the person logged in as the BCC and that is why you are receiving a copy of the received payment. It was coded this way so that the "Billing Department" can receive notices of when payments are received.

-Michael