Method:Classic General Q&A

Re: Screen Customization, Phantom Fields in Section, Cannot Remove

jnoneiliv1 — Wed, 06 Sep 2017 13:16:54 GMT

Ben,

Thanks so much. Now I feel kind of stupid about this. I thought I had tried doing the same thing, maxing out the rows and columns to see if they would show up, but maybe I was not thorough enough.

I think I can now just fix the field positioning and add back the fields I've already removed in the Section.

Best Regards,

James

Re: Screen Customization, Phantom Fields in Section, Cannot Remove

Method_Ben — Tue, 05 Sep 2017 20:50:34 GMT

Hi James,

I think I see whats happened here. I've made a copy of the screen (called Estimate(Rev 1 - MSCOPY)) which I've made some changes to. Take a look at this screen (by navigating to Customize > Screens > hover over Estimate (Rev 1 - MSCOPY) > click View ) - I've managed to delete those Shipping Fields, and the entire Billing and Shipping Addresses section on the copy.

To Remove the Fields - I added the maximum number of rows to the Billing Section, And those Shipping fields were right at the bottom (Rows 7-10). After adding the rows, I was able to remove the fields successfully.

Let me know if this is what you were looking to do or if im on the wrong track

Thanks James

-Ben

Re: Screen Customization, Phantom Fields in Section, Cannot Remove

jnoneiliv1 — Tue, 05 Sep 2017 18:59:44 GMT

Ben,

No secrets, no problem.

The screen is named Estimate(Rev 1) in the okfoundry account.

The fields are in the Section 'Billing and Shipping Addresses'

I have removed all the other fields. So, you can see the fields in a less than ideal layout when you view the screen, but when you view the screen in the screen customization editor there are no fields in this section. But, I can't remove the section since the fields ARE in the section, just not editable in the GUI.

I have all the Billing fields in the header section, so I could do without the Shipping addresses altogether on this screen. I could just hide the section even. Or, if you can get it to delete. We don't typically deal with shipping details in the Quotation stage, but I had it there in case we had special instructions at time of quotation. We can address that in the Order Entry.

But, I don't want to re-create the Quote screen from scratch since there is a lot of automation to pull in information from the Customer List and then to copy the Quote information to the Sales Order if it comes in.

Thanks,

James

Re: Screen Customization, Phantom Fields in Section, Cannot Remove

Method_Ben — Tue, 05 Sep 2017 18:15:45 GMT

Hi there James,

Sorry to hear you are having troubles with the screen designer!

Can you let me know the name of the screen thats causing troubles in your account? and the names of the 'Phantom fields' if you have them? Ill jump in and take a look from my end.

If you're not comfortable posting that info over the forum - Please feel free to send me an email at success@method.me referencing this forum post, and I'll take a peek.

Thanks James

-Ben

Re: Screen Customization, Phantom Fields in Section, Cannot Remove

jnoneiliv1 — Sat, 02 Sep 2017 15:11:44 GMT

Using Edge under Windows 10 didn't help. And, it's slow as heck for some reason.

Help!

Screen Customization, Phantom Fields in Section, Cannot Remove

jnoneiliv1 — Sat, 02 Sep 2017 15:00:00 GMT

I have some phantom fields in a custom screen section. The fields cannot be seen in the customize screen view, but they show up on the screen when it loads up in the browser. Somehow the screen field objects have become invisible in the design view. I have tried to delete the section to start over again, but it won't delete since there are still field objects attached to it, although not visible. I do not want to delete the entire screen and start over since there is a lot of customization to it.

I have tried expanding the section for all 5 possible columns, adding the maximum rows etc. But, I think I've somehow got grid elements outside the grid with zero size. I am using Chrome. Maybe these elements show up in IE. I'll try that.

James