Method:API Q&A

Re: Leads not generating in Method

Method_Peter — Mon, 05 Feb 2018 13:55:06 GMT

For anyone following this thread, we sorted out the issue. The issue was with the user account being used in the API call.

As a troubleshooting tip for anyone who finds themselves in a similar situation, if you were able to use the API and it stops working it is a good idea to verify the user account and password you are using to access the API are still valid. To do this I like making a very simple API call with Postman . Although Postman isn't the best tool for working with SOAP APIs it probably is the easiest tool for making simple http(s) requests. I like to use the TableListV2 call from the Method API when verifying access to the API is working (I use TableListV2 because it simply retrieves data, there is no risk of accidentally breaking something). I can construct a very simple request like what follows and POST it to https://www.methodintegration.com/MethodAPI/Service.asmx . The response should contain a message that will help troubleshoot any issues accessing the API.

Request:

<?xml version="1.0" encoding="utf-8"?>
<soap:Envelope xmlns:xsi="http://www.w3.org/2001/XMLSchema-instance" xmlns:xsd="http://www.w3.org/2001/XMLSchema" xmlns:soap="http://schemas.xmlsoap.org/soap/envelope/">
<soap:Body>
<MethodAPITableListV2 xmlns="http://tempuri.org/">
<strCompanyAccount>{{CompanyAccount}}</strCompanyAccount>
<strLogin>{{Login}}</strLogin>
<strPassword>{{Password}}</strPassword>
<strSessionID></strSessionID>
</MethodAPITableListV2>
</soap:Body>
</soap:Envelope>

Response (if the password is not correct):

<?xml version="1.0" encoding="utf-8"?>
<soap:Envelope xmlns:soap="http://schemas.xmlsoap.org/soap/envelope/" xmlns:xsi="http://www.w3.org/2001/XMLSchema-instance" xmlns:xsd="http://www.w3.org/2001/XMLSchema">
<soap:Body>
<MethodAPITableListV2Response xmlns="http://tempuri.org/">
<MethodAPITableListV2Result><?xml version="1.0" encoding="windows-1252" ?><MethodAPI response = "Failure. The API could not validate your log in. Please make sure you have entered the correct Company Account, User and Password, and that each are spelt correctly. Also, ensure that this User has been configured for Method API access by going to Customize > Users, editing the User, and ensuring that there is a check in the 'Is Allowed to Connect via MethodAPI' checkbox." ></MethodAPI></MethodAPITableListV2Result>
</MethodAPITableListV2Response>
</soap:Body>
</soap:Envelope>

Re: Leads not generating in Method

Method_Peter — Fri, 12 Jan 2018 21:21:49 GMT

Hi Christina,

I'm going to reach out to you directly to see if I can help move this forward.

Regards,

Peter

Re: Leads not generating in Method

christina@solariscanada.com — Tue, 09 Jan 2018 16:50:51 GMT

Has this been worked on any more to see what is going on?

Re: Leads not generating in Method

christina@solariscanada.com — Wed, 13 Dec 2017 19:37:23 GMT

Oh thank you for doing this. It was real customer information. I didn't even notice it was public, nor did I think about that. Thanks.

Re: Leads not generating in Method

Method_Paul — Wed, 13 Dec 2017 19:21:19 GMT

Christina - While we get an answer for you, note that we have removed the contact details of your leads/customers from your post - as it wasn't clear whether that was fake information or real customer information. To be on the safe side, since this is a public forum, it is not best practice to put real customer info there - so I've taken the liberty of removing it for now. The team has your original details, though, from your original post.

Paul

Re: Leads not generating in Method

christina@solariscanada.com — Tue, 05 Dec 2017 15:45:49 GMT

What exactly do you mean by this, "Can you please confrm if the API call is receiving any sort of errors?" If you need to call us and gain access to one of our computers to help fix this problem, please do so. We'd like to get it fixed as soon as possible.

(moderated content - contained customer details)

Re: Leads not generating in Method

Method_Jim — Tue, 05 Dec 2017 01:39:39 GMT

Can you please confrm if the API call is receiving any sort of errors? Do you have some examples of leads that you're trying to generate that aren't appearing?

Re: Leads not generating in Method

christina@solariscanada.com — Mon, 04 Dec 2017 17:24:46 GMT

Thanks for this. Greg did change the setting, but leads are still not generating into Method. What else could be the issue, or what else needs to be done?

Christina

Re: Leads not generating in Method

Method_Jim — Mon, 04 Dec 2017 14:54:59 GMT

Hi Christina,

With respect to Landon, we can confirm that the user is active, but is not set to have access to the API. It looks like Greg is the main admin on the account and he can do this by going into the user settings for Landon and turning API access on in Step 8 of the classic version's user settings.

Leads not generating in Method

christina@solariscanada.com — Mon, 20 Nov 2017 22:54:51 GMT

We are having an issue of leads not generating into Method. I have been told by Icona it is not something on their end. This is the conversation I've had with the support team in Method, but I was told it

I'm emailing in regards to the issue with your web forms not importing leads into Method. We did some digging through our logs to shed some light on what could be happening. It seems you're getting an authentication error whenever you try to insert data via our api. Here is the error for your reference.

Steps I can recommend to bypass this issue is to:

Confirm that the user account, Vanessa, is still active and has api access.
Update the credentials for Vanessa.

From Me:

Thanks for finding this out. A few weeks ago we had our entire contact us page go all wonky on us and we figured out the reason was because of Vanessa's email, so this is why this issue is now happening with the leads. It was obviously happening and we just didn't notice. Vanessa no longer works here, so the passwords for her accounts have all been changed, so that's why this all happened I guess. We will make the account under Landon's information, as he is the owner and isn't going anywhere! :)

Company account can stay the same

Password: XXXXX

From Method Support:

So what you can do is post this on our forum site ( https://www.method.me/cs/forums/15.aspx ) and one of our developers will be able to give you an idea as to what it can be. If it were a form created using our "Web-to-lead" service, it would be something support could resolve. Since this is API related and uses custom code, it would have to be investigated by our developers. Sorry for the confusion and hassle!

This is what Icona told me when I went back to them.

Method may be confused - as the original account was Vanessa:

strCompanyAccount = solariscanada

strLogin = vanessa@solariscanada.com

strPassword = XXXXXXX

----

But on October 27th you send us the following - so this is the account now in place:

Password: XXXXXXX

Can you let Method know you created that new account (Landon) and provided to us - they should be able to confirm that the user account is 'still active' and 'has api access'.

Please let me know what you find out.

Thanks,

Christina